"Hax Credit" (hereainafter the "Program") is a promotional incentive program offered by CloudHAX (hereinafter "CloudHAX" "we," or "us"). Under the Program, you will earn points every time you enter into a subscription or make a Purchase of specified CloudHAX's Products or Services (hereinafter "Qualifying Transaction/s").
For a comprehensive list of our current Qualifying Transactions please click here.
Apart from the Qualifying Transactions, from time to time, as special rewards, you will also be able to use these points to obtain merchant gifts, travel certificates, gift cards, merchandise, and much more (referred to generally as "Rewards").
To view our current Qualifying Transactions and their Particulars and our Promotions or Rewards please click here.
By participating in any of our Programs you hereby agree to be bound by the following terms and conditions.
Changes to the Program and Rewards schemes
We may modify, restrict or change the Program or Rewards schemes at any time in our whole discretion. These changes may include (but are not limited to) changing the number of points you earn for a particular type of Qualifying Transaction or the number of points you need to reach a particular Reward tier or to redeem a particular Reward; omitting or adding Reward levels or categories; changing the selection of Rewards; imposing, increasing or eliminating points caps or Program fees; or changing the conditions under which points expire or are forfeited.
We will notify you of material changes to the Program or Rewards, unless you decide to terminate your Program participation, you will be bound by the revised terms and conditions.
You are automatically enrolled into our Program when you enter into a Subscription or Register with us for the provision of CloudHAX Products and Services which are designated by Us as Qualifying Transactions [or Qualifying Purchases].
QUALIFYING TRANSACTIONS AND POINTS
Only Qualifying Transactions can earn points. A "Qualifying Transaction" is any signature-based purchase, Internet purchase, phone or mail order purchase, bill payment or other method of transacting.
Once a Qualifying Transaction is entered into You will automatically earn Hax Credit.
Purchase amounts, including any applicable taxes, will be rounded to the nearest whole Malaysian Ringgit [or USD] amount to determine the number of points to be posted to your Account.
MAKING OF QUALIFYING PURCHASES
Whenever you make a qualifying purchase you will earn points at the completion of the transaction, which points will be credited into your account.
To use your points in a qualifying purchase, which is part paid by points, you must have at least 1 points to make such a transaction.
If you make a Qualifying Purchase in part with your points (known as a "split-transaction"), you will earn points only for the amount you actually pay [and not for the remainder value for which you used your points].
Points have no cash or other value, except for use in our Program or to obtain Rewards. You may not purchase points or transfer points from one Hax Credit Account to another Hax Credit Account, even if both are owned by you. You also may not transfer or sell your Hax Credit Account.
POINT ACTIVITY/ REDEMPTION/ EXPIRATION/ FORFEITURE
You can view your Hax Credit Account point balance and points earning and redemption activity at any time online at https://www.cloudhax.com/dashboard.
Points are redeemed on a "next to expire" basis, such that points nearest to expiration will be the first points redeemed over the life of your Hax Credit Account. Once a redemption order is placed, your Hax Credit Account will be reduced by the number of points used to complete the qualifying purchase or Reward.
In the event that any Reward order is cancelled or the Reward item becomes unavailable (and there is no substitute Reward available) your points will be reinstated and you will be notified of the cancelled Reward order.
CLOUD-CREDIT POINT EXPIRATION TIMEFRAMES
All unredeemed points will expire at the end of the 24th month from the month in which they were posted to your Hax Credit Account.
Your positive point balance will be forfeited if your account is closed by you or by us, or if your Hax Credit Account is terminated by you or by us (we will determine in our sole discretion what is a closed account or a terminated Hax Credit Account for this purpose).
You are not entitled to compensation from us, or from any other entity, when your points expire or if they are forfeited for any reason.
PRIMARY ACCOUNT AND SUBSIDIARY ACCOUNTS - LINKING
Where you have more than one account with us you may use one designated account [the "Primary Account"] for the grant of points. In such an event all points earned in any qualifying transaction will be credited into the Primary Account.
Though the points are credited to your Primary Account, you may use any subsidiary account to redeem points from CloudHAX when you enter into a Qualifying transaction or you redeem your points for a Reward.
REWARDS - REDEMPTION OF POINTS
To redeem points in your Hax Credit Account to obtain Rewards, go to the Program website at https://www.cloudhax.com/redemption.
You can only acquire Rewards to the extent that you have the required number of points in your Hax Credit Account for the redemption to be made. You cannot combine points in one Hax Credit Account with points in another Hax Credit Account. All Rewards are subject to availability and have no cash value.
Each Reward will be subject to terms and conditions specific to the Reward which is redeemable. These terms and conditions may address such matters as the expiration date of the Reward; anticipated shipping time for the Reward; the purchase or other requirements to obtain or use the Reward; any warranties for the Reward; or any other limitations or restrictions on obtaining, retaining or using the Reward. Neither we nor our Affliate Partners or merchants will be liable to you if a Reward expires prior to your use of the Reward program. In such an instance, the expired Reward will no longer be available for use or redemption.
Certain Rewards may require you to make a purchase at a merchant or take certain other action within a specified time period in order to obtain the Reward.
The number of points required to obtain these Rewards will be deducted at the time of your redemption request and will be refunded to your Hax Credit Account in the event that you fail to make the purchase.
Some of the Rewards may be certificates/cards that are redeemed at a participating merchant location. You and the merchant are responsible for compliance with all rules and laws related to the Reward, including the payment and collection of any applicable charges or taxes. Refer to the Reward's terms and conditions for details.
There is no shipping or handling fee for standard delivery of the Rewards unless otherwise stated. Rewards generally will be sent to you within four weeks of placing your Rewards order. Shipping times may vary. Check the terms and conditions of the particular Reward for details. Rewards cannot be shipped to any address outside of Malaysia, unless otherwise specified.
Merchandise Rewards : If a reward is damaged or returned by You in its original packaging within ten (10) days of your receipt of such reward, you will receive a full reinstatement of the points you redeemed to acquire the Reward.
Non Merchandise Rewards : All non-merchandise Rewards (for example, gift cards and certificates) cannot be returned.
The Program website may, from time to time, allow you to bid for and acquire items using your points in an auction-style format. Neither we, nor our partners nor service providers are a traditional "auctioneer". At times during the auction period, if you have the highest bid at that time, the number of points you bid may be deducted from your Hax Credit Account (and cannot be used for other redemptions). If you are outbid, any points bid deducted from your Hax Credit Account during the auction will be returned to your Hax Credit Account. If you are the highest bidder at the end of the auction period, any points bid (but not previously deducted from your Hax Credit Account during the auction period) will be automatically deducted from your Hax Credit Account (unless the transaction is prohibited by law, or by these terms and conditions, or cannot otherwise be fulfilled).
Communications with Program Participants
We may communicate with you regarding any matter related to the Program via mail, via telephone or via electronic communications. If you use the Program Website, we may make electronic communications to you, including electronic mail and/or postings to the Program website in the Message Center. All electronic communications from us are deemed to be communications "in writing" and are deemed to be delivered no later than the earlier of the date actually received (or five days from the date of posting or dissemination).
In addition, by enrolling in the Program, you authorize us to use information related to your Program participation and your Hax Credit Account (and information provided by you to participate in the Program) to customize your Program experience. This may include communicating special offers and featured Rewards, and customizing the promotional information (if you choose to receive such promotions).
Canceling Program Participation
You may cancel your participation in the Program at any time by visiting the Program website at https://www.cloudhax.com. The positive point balance in your Hax Credit Account will be forfeited and cannot be transferred to another Hax Credit Account.
If you have a problem or question regarding whether you earned points from a particular Qualifying Purchase, or want to know whether a Reward was properly redeemed or the status of your redemption order, or want to ask any other question regarding the Program, you can reach the Program Administrator at [email protected]
If you contact us regarding an error or mistake with respect to your Hax Credit Account, we will use reasonable efforts to investigate and correct the error or mistake. All questions or disputes regarding the Program, including eligibility, earning points, or redemption of points for Rewards, will be resolved by us in our sole discretion.
Disclaimers and Limitations
Neither we nor our partners are responsible for any disputes relating to points, redemption for Rewards, or use of Rewards.
Rewards are provided by a variety of merchants. We and our service providers are not liable or responsible to you for the quality or performance of the Rewards or the products or merchandise purchased or obtained with the Rewards. You may be subject to additional terms and conditions, warranties or other requirements of the merchant, manufacturer or other Rewards provider. Neither we nor our service providers make any guarantee, warranty or representation of any kind, express or implied, with respect to the Rewards, including (but not limited to) warranties of merchantability or fitness for a particular purpose. We and our service providers are not liable for any injury, damage or loss to person or property or any expense, accident or inconvenience that may arise from the use of the points, or the use of the Rewards or products or merchandise purchased or obtained with the Rewards, or otherwise in connection with the Program. Further, we and our service providers are not liable or responsible for merchants, manufacturers or other Rewards providers that discontinue or cancel a Reward due to their bankruptcy or for any other reasons whatsoever. Neither we nor our service providers make any representation or endorsement of any Reward, merchant or other provider of a Reward in connection with the Program.
You hereby agree and undertake to release and hold us, our service providers, and all parties associated with the Program, harmless from any claim, liability, loss, damage or expense relating to the Program or your use of the Rewards. Any Reward offered under this Program is void where prohibited by law. Notwithstanding anything in these terms and conditions to the contrary, we, and any of their service providers shall have no liability to you in connection with the Program.